Customer Support

We're here
to help.

Your success is our priority. Our team is on hand Monday–Friday to help you get the most from Certxa.

1 (800) 278-4392  Toll-Free
Monday – Friday  ·  9:00 am – 6:00 pm ET  ·  Closed weekends

Call Us

Speak directly with a Certxa specialist. Fastest way to resolve urgent issues.

1 (800) 278-4392
Toll-free · Mon–Fri 9am–6pm ET

Live Chat

Chat with us right inside the Certxa app or on this page. Average response under 2 minutes.

Mon–Fri · 9am–6pm ET
Start Live Chat

Email Support

Send us a message and we'll reply within one business day — usually much faster.

support@certxa.com
Response within 1 business day
Support Hours

Real people,
ready to help.

Our support team is made up of beauty industry experts who know your world. No scripts, no bots — just people who genuinely care about your business.

Support Hours (ET)
Monday 9:00 am – 6:00 pm
Tuesday 9:00 am – 6:00 pm
Wednesday 9:00 am – 6:00 pm
Thursday 9:00 am – 6:00 pm
Friday 9:00 am – 6:00 pm
Saturday Closed
Sunday Closed

Holiday notice: Support hours may vary on US public holidays. We'll always post updates inside the Certxa app.

Send us a message

We'll get back to you within one business day.

By submitting this form you agree to our Privacy Policy. We'll never share your data.

Quick Answers

Common questions

How quickly will I get a response? +
Phone and live chat are answered in real time during business hours. Email tickets are responded to within one business day — usually the same day.
Is the support line really toll-free? +
Yes. Calls to 1 (800) 278-4392 are completely free from any US or Canadian phone number, including mobile.
Do you offer support outside the US? +
Our primary support team operates in ET, but you can always reach us via email at support@certxa.com regardless of your time zone.
Can I get help setting up my account? +
Absolutely. Our onboarding team offers free 1-on-1 setup calls for all new Certxa customers. Just select "Getting started / onboarding" in the form above and we'll reach out to schedule.
What if I have an urgent issue outside business hours? +
Our Help Centre at certxa.com/help has step-by-step guides for the most common issues. For payment emergencies, our payment processor provides 24/7 urgent support.
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