Your reputation,
working for you.
Certxa automatically asks every happy client for a review right after their appointment — when their experience is fresh and they're most likely to rave about you. Build five-star credibility on autopilot.
Automated · Google, Facebook & Trustpilot · No chasing required
Build your five-star reputation effortlessly
Stop hoping clients will leave reviews. Certxa asks them at exactly the right moment — after a great appointment when they're genuinely happy.
Ask for reviews at the perfect moment
Within an hour of a completed appointment, Certxa automatically sends a friendly review request to your client. The message is personalised with their name and the service they received, making it feel genuine — because it is.
- Sent automatically after every completed appointment
- Personalised with client name and service received
- Links directly to Google, Facebook, or Trustpilot
- Smart filter — unhappy clients are handled privately first
- Follow-up if no response (configurable)
Protect your reputation from negative reviews
Certxa's intelligent review funnel first asks clients to rate their experience privately. If they score highly, they're directed to your public review platforms. If they have concerns, you're notified privately so you can address it before it goes public — protecting your hard-earned reputation.
- Private satisfaction rating collected first
- Happy clients directed to Google/Facebook
- Unhappy clients send private feedback to you
- Resolve issues before they become public
Show off your glowing reputation everywhere
Display your best reviews automatically on your Certxa website, your booking page, and social media. Fresh five-star reviews posted automatically — turning your reputation into your most powerful marketing tool.
- Review widget embedded on your website automatically
- Best reviews highlighted on your booking page
- Shareable review graphics for Instagram and Facebook
- Aggregate rating shown on all your public profiles
How to get more 5-star Google reviews for your nail salon
The mechanics are simple. Almost every salon knows them and almost none of them do it consistently — which is exactly why doing it works.
1. Claim and complete your Google Business Profile
Verify your salon on Google and fill in everything — hours, every service, real photos of your work, and your booking link. Reviews send new clients to that profile, so it has to be complete and accurate before you drive traffic to it. See Google Business Profile.
2. Ask every happy client, right after the appointment
The window that matters is the first hour after the service, while the result is fresh and the client is pleased. The single biggest reason review counts stay flat is that salons only ask when they remember. Ask after every completed appointment, automatically.
3. Send it by text, with a one-tap link
A text is opened far more often than an email, and it should link straight to your Google review form — not to a Google search for your salon. One tap, one screen, done.
4. Make the message personal and specific
Use the client's name and the service they had: "Hi Emma, thank you for coming in for your gel manicure today…". A specific, human note gets a much higher response than a generic blast to everyone.
5. Reply to every review — good and bad
Thank your 5-star reviewers by name. Answer criticism calmly, publicly, and with an offer to make it right. Responding tells prospective clients you pay attention, and it keeps your profile active in Google's eyes.
Stay inside Google's rules
Asking clients for honest reviews is fine. What is not: paying or discounting in exchange for reviews, only asking clients you know are happy, or filtering people by rating before they reach Google. Ask everyone, make it easy for everyone, and let the reviews be honest — it is also what performs best over time.
Let your happy clients
do the marketing.
Start collecting five-star reviews automatically from your very next appointment. The best marketing you'll ever do is letting your work speak for itself.
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